Terms & Conditions

  • Do you aspire to great things?
  • Do you feel ready to act?
  • Do you need help accomplishing your goals?

This is a guide on how to get the most from our coaching relationship. As Theodore Roosevelt once said

“Nothing worth having was ever achieved without effort”

Download our Coaching Relationship Guide [pdf, 910kb]

Estimates and quotations

Each estimate or quotation is based on the client brief and specification. If the project proceeds, these costs become fixed.

Any changes to the agreed brief or project specification, and client requests for additional work not budgeted for, may incur additional charges.

Any extra costs will specified and discussed with the client before proceeding. Our fees are fixed for one month from date of estimate.

We will advise the client of any changes and re-quote as necessary.


Written confirmation accepting our estimate or a purchase order is required before work can commence, quoting our estimate or quotation number.

The client will be required to approve and sign off agreed brief, specification and scope of consultancy.

Meetings and appointments

We make every reasonable effort to keep appointments and to arrive on time, as we understand your time is precious.

If due to unforeseen circumstances, adverse weather etc., we are forced to delay or reschedule our appointment we can accept no responsibility for any losses you may incur under these circumstances.


There is a mutual obligation by all parties concerned to preserve confidential information.

Head4Performance will not publicise work produced for clients that may identify any individual or organisation without their prior authorisation.


We raise an agreed deposit invoice, usually of between 25-50% of projected fees upon acceptance and then at agreed milestones until completion.

Our payment terms are 14 days. Head4Performance reserves the right to charge interest on outstanding accounts at 2% above bank base rate. Any expenses we charge are at the HMRC approved rate and we pass on third party costs at cost (or agree fees by prior arrangement). We never commit the client to third party cost without first gaining their approval.

If a project is discontinued for whatever reason, all fees and our supplier costs will be payable in full for the work completed to date.

All queries regarding invoices should be brought to our attention within 14 days of receipt of invoice.


Copyright of workshop materials and images used remain with Head4Performance unless otherwise agreed.


Head4Performance will not knowingly infringe any third party rights and assume that all material supplied by the client does not infringe third party rights. Head4Performance restricts contractual and general law liability to the amount received under the contract and liability in tort to the amount recoverable under insurances from time to time.


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We now have a clear growth strategy as a business which has helped our profitability increase and turnover grow by 25%.
Matt TippingManaging DirectorDouble Europe